Terms of service

General Terms and Conditions

1. Scope

These General Terms and Conditions apply to all orders placed by consumers (§ 13 BGB, German Civil Code) through the online shop “Nationalis”.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Contracting party:
NATIONALIS
Owner: Ali Diyar Dölek
Luisenstraße 26
55246 Mainz-Kostheim
Germany
Email: support@nationalis.de

2. Conclusion of the contract

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

By clicking the “Pay now” button, you place a binding order for the items in your cart.
The purchase contract is concluded as soon as you receive an order confirmation by email.

3. Prices and shipping costs

All prices shown are final prices. They are shown in euros (EUR), and in Swiss francs (CHF) for customers in Switzerland. No VAT is charged under Section 19 of the German VAT Act (§ 19 UStG, small business regulation).

Shipping costs may be charged in addition to the price of the goods.
They are clearly shown before you complete your order and can be found in our shipping policy.

For deliveries to non-EU countries (e.g. Switzerland), additional customs duties or import charges may apply, which are borne by the buyer.

4. Delivery and shipping

We deliver to addresses in Germany, the European Union, Switzerland, the United Kingdom and Turkey. Shipping is carried out by DHL, DPD or comparable carriers.

Delivery usually takes:

Germany: 2 to 5 business days
European Union: 4 to 8 business days
Switzerland, United Kingdom, Turkey: 5 to 10 business days

If a product is temporarily unavailable, we will inform you immediately.

5. Payment

The following payment methods are available in the online shop:

  • Shopify Payments (credit card, Apple Pay, Google Pay and more)

  • PayPal

  • Klarna (instant bank transfer / invoice)

  • Stripe

Your account is charged immediately after your order is completed.

6. Retention of title

The goods remain our property until they have been paid for in full.

7. Right of withdrawal

Consumers have a 14-day right of withdrawal in accordance with our withdrawal policy.

Please note:
For hygiene reasons, only unworn, unwashed and undamaged garments with their original tags can be taken back.

8. Warranty (liability for defects)

All items offered in the shop are covered by the statutory warranty rights under §§ 434 et seq. BGB.

If an item is defective, please contact us by email:
support@nationalis.de

We aim to find a quick and customer-friendly solution.

9. Liability

We are always liable without limitation for claims arising from damage caused by us, our legal representatives or vicarious agents:

  • in the event of injury to life, body or health,

  • in the event of an intentional or grossly negligent breach of duty,

  • in the case of guarantees, where agreed, or

  • insofar as the German Product Liability Act applies.

In the event of a slightly negligent breach of essential contractual obligations, liability is limited to the foreseeable damage typical for this type of contract.

10. Data protection

We process personal data exclusively in accordance with the General Data Protection Regulation (GDPR) and only to the extent necessary to perform the contract.
You can find more information in our privacy policy.

11. Copyright

All content, designs, texts and graphics shown in the online shop are protected by copyright.
Any use or reproduction requires the express consent of Nationalis.

All products offered are independent designs. There is no official connection to any national football association, national team or government institution.

12. Applicable law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence.

13. Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

14. Contact

Please send any questions about these terms or your orders to:
support@nationalis.de

Last updated: October 2026