Shipping policy
Shipping policy
1. General shipping information
All orders are processed and shipped from our warehouse in Germany. We ship to delivery addresses in Germany, the European Union, Switzerland, the United Kingdom and Turkey.
As soon as your order has shipped, you will receive a shipping confirmation by email, including tracking where available.
2. Carriers
We ship our orders with DHL or comparable logistics partners. Depending on the delivery address, shipping may also be handled by DPD, Hermes or Deutsche Post.
3. Shipping costs
Our shipping costs are a flat rate per order:
Delivery area |
Shipping cost |
Germany |
Free |
European Union |
Free |
Switzerland, United Kingdom, Turkey |
€4.99 |
For deliveries to non-EU countries (e.g. Switzerland, the United Kingdom, Turkey), customs duties or import charges may also apply. These costs are borne by the buyer.
4. Delivery times
Delivery usually takes:
Delivery area |
Delivery time |
Germany |
2 to 5 business days |
European Union |
4 to 8 business days |
Switzerland, United Kingdom, Turkey |
5 to 10 business days |
Please note that delays may occur at weekends, on public holidays or during periods of high order volume (e.g. sales). If individual items have longer delivery times, this is stated in the product description.
5. Transport damage
Please check the goods for transport damage immediately after receipt. If the parcel or the goods show visible damage, please report it to the delivery driver right away and then contact us by email at:
support@nationalis.de
This helps us process any replacement or refund requests faster.
6. Returns
Important:
If a return is necessary (e.g. when you exercise your right of withdrawal or in the case of an incorrect delivery), please contact us by email first. We will then send you the correct return address and explain the next steps.
support@nationalis.de
Returns sent to our business address without prior arrangement cannot be processed.
7. Contact
If you have any questions about shipping, your order or tracking, you can reach us at:
Nationalis
support@nationalis.de
Last updated: July 2026
